by Neet Shah | Mar 18, 2019 | Strategy, Technology
Why You Should Send Your Customer Service Reps Home By: Neet Shah Good customer service is a crucial element in customer retention, but in-house contact centers can be one of a company’s largest expenses. Outsourcing customer service to off-shore companies will... 
by Neet Shah | Dec 13, 2018 | Analytics
Type 2 Diabetes is a major health problem in the US. The disease affects ~30 million Americans at an annual cost of ~$250 billion. It is the leading cause of death in the U.S., as well as the leading cause of kidney failure, stroke, heart disease, loss of toes, feet...