Insights
Our latest thinking on industry-specific issues relevant to our market.
Our Featured Insight
Explore our three-step framework for reducing confirmation bias in your organizational decision-making.
Is Your Medical Practice Generating Maximum Cash Flow?
How could anonymized patient data be used to develop an approach for identifying procedures likely to be considered low-value care?
The Growing Influence of Alternative Lenders: Potentially Good For Small Businesses, But Less Good for Large Banks
How could anonymized patient data be used to develop an approach for identifying procedures likely to be considered low-value care?
Is the Next Frontier of Rewards Credit Cards Already Here?
In an increasingly saturated market, how can offering a rewards credit card to existing clients remain a viable value proposition?
The Role of Data Analytics in Reducing Low-Value Care
How could anonymized patient data be used to develop an approach for identifying procedures likely to be considered low-value care?
Can You Accurately Project Expected Mutual Fund Performance? We Decided to Find Out.
Mutual fund popularity as an investment category is on the rise, with India outpacing Western markets. What if there was a way to predict which ones will do well for first-time investors?
Value-Added Services May Be the Revenue Stream You’re Overlooking
The relationships you’ve built with your existing customer base are the foundation for new conversations around value-add opportunities.
Why You Should Send Your Customer Service Reps Home
How can home-based servicing be a cost effective alternative to a brick-and-mortar solution?
The Cost of Bad Customer Service (and the need for back-end service recovery)
Bad customer experiences may be smaller and more insidious than large scale public failures, and they’re costing you – but not for the reasons you might think. Find out how a stronger focus on service recovery mechanisms may be more cost-effective than expensive prevention efforts.
Don’t Panic About Blockchain (But Do Pay Attention)
Worried about blockchain’s impact on your business model? Here’s what you can do right now.
Don’t Write Another EA Strategy. Talk to People.
Enterprise Architecture is too hung up on minutiae. Any new EA initiative will have catchphrases like standards, strategies, roadmaps, guidelines, models, IT-business alignment and so on flying around. One could be forgiven for thinking those components are the golden...
Are Frameworks the Enemy of Progress?
“No technology solutions are perfect” Most of us have heard at one time or another a variant of “don’t let perfect be the enemy of progress.” This is a reminder that at some point you have to descend from the ivory tower of thought experiments, get your hands...
No Control Group, No Problem!
There are a variety of business scenarios where it is desirable to simulate the results of a controlled test, but no robust control cell exists. For example, marketing campaigns and other communications are often sent to customers based on their profile, without...
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